If you’ve decided you’re going to outsource your dental billing, there are questions you need to ask each company you consider. Not all dental outsourcing companies perform the same tasks or offer the same quality of service. You may have questions specific to your practice, but general process related questions will give you insight into the dental outsourcing company.
Who will see your patients’ information?
As a dental professional, it’s your office’s responsibility to protect your patients’ private information. Knowing who can access the records and personal information of your patients should be a top priority. You will want to know if the billing company complies with Health Insurance Portability and Accountability Act (HIPAA) requirements. You should also inquire about the company’s written compliance plan to ensure the employees will actively protect your patients’ information.
Where is the work being processed?
Well-establish dental billing outsourcing companies are transparent about their practices and where the work is being processed. You need to inquire if the dental outsourcing is completed in the United States or overseas. In this age of data protection, you want to feel comfortable with the company’s security, employees, and facilities.
What can you expect in the first 30, 60, 90 days?
Your focus should be on caring for your dental patients, not re-submitting insurance paperwork and making phone calls to collect on services. An experienced dental insurance billing company will evaluate the current system you have in place to collect outstanding insurance claims, help you determine how much you’re owed by the insurance companies, and develop a plan to begin collecting on those claims. When you work with an established dental outsourcing team, you can expect an approach that begins to bring money in within the first 30 days. The dental billing company should offer ongoing reports on the number of open insurance claims and those that have been fulfilled.
What are the costs associated with the service?
Dental insurance billing companies may use different reimbursement systems. Most will be paid by a percentage of the insurance money collected, but you should ask specifics on fees and if and when the collection percentage changes.
What if you’d like to have a face-to-face meeting?
A trustworthy dental billing company will have no problem offering an in-person consultation to determine where your billing problems are most prevalent. Dental outsourcing doesn’t mean you have to communicate with an unfamiliar account representative. You want to know your dental practice billing is in good hands, so scheduling a face-to-face meeting should be an option. Our office is in Westchester County, NY and we work with practices throughout NY State. Depending on your location and our schedule we can do a face-to-face meeting. At the very least, we can do a virtual meeting or phone call.
Better Practice Solutions offers dental billing that you can trust. Our fully insured, HIPPA compliant process increases your revenue within the first 30 days. Schedule your free consultation to see how our team can help improve your dental billing.